Delivery Policy

We offer worldwide delivery to our customers.

Delivery Rates

Delivery Method Delivery fee

Delays of delivery may occur due to invalid addresses or other causes.

Any Issues

Please contact us for any issues regarding your delivery.

  • info@jeekoon.com
  • Visit: Contact Us page.

Overview

We want you to be happy with your purchase. If you are not completely satisfied with your purchase, you may return it to us for an exchange or refund. Please review our Return Policy here.

If applicable we will send our delivery partner to collect your return. Please make sure to add the below details clearly outside on your return parcel.

  • Your address
  • Your Phone Number
  • Our address

Refund Policy

After received item to buyer who can’t to return item to seller but if there considerable issue or arrived faulty and damaged buyer can request for refund.

If your refund request fair we will pay your money back.

If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within 30 days of your purchase. Your product may be eligible for a refund or replacement.

In order for the product to be eligible for a Refund, make sure these conditions are met:
• Product must be returned in its original packaging
• Product wasn’t used or damaged
• Product must include original tags (if applicable)
Refunds Not Accepted If
• You change your mind
• Your circumstances change
• You find cheaper products elsewhere.

After we receive your product, our team of professionals will inspect it and process your refund or replacement. The money will be refunded to the Original Payment Method you’ve used during the purchase.

There are 12 hours to cancel your order. After 12 hour you can’t cancel order.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@jeekoon.com for questions related to refunds and returns.